Robotic Process Automation Helps Healthcare Distributors Save Money and Time

Home Success Stroies Robotic Process Automation Helps Healthcare Distributors Save Money and Time

Customer Background

Pisces Healthcare Solutions specializes in providing a wide range of medical and therapeutic products. They offer items such as wheelchairs, mobility aids, orthopedic braces, lymphedema and compression products, and various rehab and therapeutic aids. Their product line is extensive and includes innovative solutions like the HelpUp Patient Lift with Airlift Technology, which is designed to safely lift individuals after a fall​.

 

Pisces Healthcare Solutions serves different customer segments, including veterans, clinicians, and general consumers. They have several distribution centers across the United States located in Longmont, Colorado; Sterling, Virginia; and Fort Myers, Florida​.

Industry

Healthcare

Technology Stack

The Challenges

Prior to partnering with Sigma Solve, PHS faced challenges in managing its order and inventory systems. Despite a healthy order volume, a lack of streamlined processes led to delays in order fulfillment and disorganized inventory management. This inefficiency hampered their ability to focus on customer satisfaction, causing delays, resource allocation issues, and rising operational costs.

  • Manual Order Processing: Pisces Healthcare Solutions (PHS) relied on manual order entry, a labor-intensive process that consumed significant time, hindered productivity, and increased error vulnerability.
  • Inefficient Resource Allocation: Managing 7,000 monthly orders required full-time efforts of 5 reps, leading to high operational costs worth $250,000 annually.
  • Inefficient Platform: The existing eCommerce platform lacked scalability and features to manage daily operations effectively.
  • Payment Delays: Managing 90-day payment grace periods with manual authorization created complexities.
  • Limited Search Functionality: Ineffective search criteria made it difficult for customers to find the desired products.
  • Disorganized Operations: Unstructured workflows led to delivery delays, inventory mismanagement, and inefficient resource allocation.
  • Limited Data Extraction: Traditional tools made information extraction a cumbersome process.

The Solutions

Recognizing the operational challenges hindering PHS’ ability to deliver exceptional care, Sigma Solve helped create an eCommerce store, inventory management, shipping solution for its warehouses, automated order data, and an ERP system to streamline operations. This collaborative effort involved migrating PHS to a robust and scalable eCommerce platform, nopCommerce, finale for inventory management, and Shipstation.

Our software developers implemented automation tools and integrated functionalities to take order data and insert it into the backend of their eCommerce system. By working together, Sigma Solve empowered PHS to manage its order volume effectively and deliver exceptional customer service for veterans and service members.

  • Automated Order Processing: Sigma Solve implemented a Robotic Process Automation (RPA) solution powered by OpenBots. The chatbot automates order entries, saving 3.5 reps’ time and reducing the need for manual entry.
  • Efficient Resource Allocation: Sigma Solve’s RPA solution helps PHS translate manual data entry processes into automated workflow, saving $184,000 annually and full-time 3.5 reps.
  • Streamlined Payment Processing: For draft orders that require manual intervention, the bot has cut down the reps’ time by at least 50%, as it pre-fills most of the order information, needing only verification.
  • Payment Gateway Integration: Integration with CardPoint Payment Gateway facilitated a smooth 90-day grace period process with upfront card authentication for order confirmation.
  • Platform Migration & Customization: PHS migrated to a feature-rich, scalable platform, nopCommerce, with the ability to customize functionalities for their specific needs.
  • Enhanced Product Search: Sigma Solve integrated Algolia ElasticSearch with defined criteria, enabling a more user-friendly and efficient product search experience.
  • Improved Inventory Management: Sigma Solve implemented solutions to optimize inventory management, ensuring proper stock levels and efficient fulfillment.
  • Integrated Shipping & Accounting: ShipStation for seamless medical equipment shipping and QuickBooks for streamlined accounting were implemented.

The Outcomes

The partnership between Sigma Solve and Pisces Healthcare Solutions (PHS) provided sales volume.  By implementing a suite of strategic solutions, PHS witnessed a significant boost in operational efficiency and customer satisfaction. Let’s delve into the key outcomes achieved through this successful collaboration.

Cost Savings: The RPA automation has led to net annual savings of $184,000 and daily time savings of 3.5 reps. It has also significantly reduced the financial burden of managing an extensive workforce.

Order Processing Boost: The bot’s implementation has reduced manual processing time by 67%, with an automation accuracy of 91%, enabling PHS to handle a higher volume of orders efficiently.

Productivity Surge: RPA automation, which saved the daily working hours of 3.5 reps, helped PHS divert its workforce to more strategic and higher-value tasks.

Efficiency leap: nopCommerce migration improved overall web portal efficiency by 78%, ensuring a 97% error-free uptime on the eCommerce platform.

Customer Satisfaction Soars: Overall customer experience improved by 80% due to error-free fast order fulfillment.

Improved Inventory Management: Streamlined processes ensure optimal stock levels and efficient fulfillment.

Client Testimonial

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Working with Sigma Solve Inc., has been an absolute pleasure. They have provided outstanding service, and delivered an excellent product! I highly recommend them and look forward to working with them for my upcoming new versions.

Christine Kevorkian

Sigma Solve Inc. is the best web development company I have ever worked with. They are extremely responsive and, what is equally important, care very much about the quality of their work. Time and again, they have successfully completed productivity and profit enhancing projects for me. And unlike many companies, they seem to ENJOY the challenge of finding the best solution to a problem or technology upgrade. I highly recommend them for all of your web development needs.

Tim Stephen

We have been working with Sigma Solve for almost four years and they have been a fantastic partner. During my career I have worked with many internet and e-commerce companies and this company is fantastic. They are very intelligent, creative and efficient and they always deliver on time and within budget. They also are available at a moments notice when the Company is in need of anything. I would highly recommend them to anyone looking for a fantastic e-commerce agency and partner.

Michael Gavelek

Sigma Solve handled a highly customized project with professionalism and delivered a quality site. They were responsive to our needs at every stage of the process, from planning and design through testing and launching our e-commerce site.

Kirsten Lambert

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them on any complex e-Commerce projects.

Andy Narendra

Excellent web development company. My clients are very happy with the quality of work, low cost, communication and quality of service. Would recommend Sigma Solve to anyone looking for Web development, Mobile application development, eCommerce or custom software application development. They are also experts in database management, integration

Sandip Gohil

Sigma Solve has been a great partner to Wild Coffee Marketing and Wild Coffee Content. The dev for our new business is on time and on budget and so is the work we bring the Sigma Solve team in for for our other clients.

Salomon Wancier

SigmaSolve has done WHAT they said they would do, WHEN they said they would do it, and for the quoted and agreed upon PRICE they said they would do it for!

SigmaSolve has been very cooperative, very timely, and very professional while building my Site AND with much needed updates and changes since the Site went Live.

I don't know how to say this without it reading like a sales pitch, but if you need a web development company you can trust to build and maintain your site correctly, THE FIRST TIME, and for a very reasonable price - I HIGHLY RECOMMEND you contact SigmaSolve! ...I found myself wishing I had.

Larry Hillis

Cardwave used Sigma Solve to help us develop a new data recovery service website using the 3D cart platform. This required a lot of back end work being undertaken for a software and we did not have the resource or experience of 3D Cart in house.

Biren was extremely knowledgeable and patient as we did change the specs and requirements at certain points during the project. It was very much a learning process for us in setting up the site and he was always great at giving us solutions to our problems. He carried out the work efficiently and the turnaround was really quick when we asked him to do specific tasks. I would highly recommend Sigma Solve and would definitely use them again on future projects.

Paul Norbury

It's not easy to find dev talent help that can get the job done let a lone for a good price. Sigma did that and it was great. They got the job DONE! Communication isn't always perfect and there can be delays (they're managing multiple projects) but I'll take that with good people, competency, priced for value and seeing the job thru to the finish any day in dev work.

Jono Castleton

Sigma Solve is our go-to custom programming service. We email them with what we'd like to have programmed. They email back a realistic quote. We say "Do it". And they do the programming... And the programming WORKS.

Eben Brown

The City of Tacoma awarded Sigma Solve a few of the Shopping Websites redesign projects. Their team worked with our team throughout all of the phases of the project, that included design, creation, testing and implementation.

Mike Hammoud

Sigma Solve Inc. delivered exactly what was needed in a timely manner. The team worked hard, going above and beyond to meet the client's needs. Their strong sense of professionalism and top-notch customer service paved the way for a seamless and successful collaboration.

Christine Kevorkian

We used Sigma Solve to create our eCommerce website and to perform SEO on two websites. On the website, they delivered the finished product on time, and they have responded quickly every time that we decide to make changes to the site.

I have been very pleased with the SEO work. You could not find either one of my companies on a Google search. Now we pop up on the first page on a variety of searches using Google, Bing, or Yahoo. Oftentimes, we are the #1 or #2 non-advertising hit.

Russ Martin

While the engagement is ongoing, the first version's UI/UX design has received great feedback from the market. The team is accessible, which streamlines communication to support successful collaboration. Moreover, they are trustworthy, diligent, and creative.

Nikolas Tichy

Amazing support services! Great response time, and very thorough. I have worked with other internet service companies in the past, where communication and knowledge was extremely poor. Sigma Solve has been been an awesome company to work with!

Tori Swaim

Thanks to Sigma Solve's work, the measurable outcomes of the project far exceeded the expectations of the client. The deliverables were high quality, on time and on budget. The team was highly organized, responsive, and exhibited a professional demeanor throughout the project.

Earle Holder

Very skilled, easy, and technical business that seems to be available around the clock 24 x 7. They have a superior response time and provide good solutions for technical challenges. I highly recommend Sigma Solve for website and application development.

Arash K

I recently had the pleasure of working with Sigma Solve Corporation for the development of my DocuSign AI application, and I must say, the experience was nothing short of exceptional. From the get-go, it was evident that the team is incredibly well-versed in AI modeling, a skill set that is crucial for the intricate work my project required.

Philip Dyche

Very good experience with this company. Biren is both very communicative and helpful in his approach. His coding improved the look of our website ten fold.

Natasha Fowkes

Thanks to SigmaSolve's continuous efforts, the team has saved the company over $100,000,00 on web development costs. SigmaSolve's in-depth knowledge of web development, excellent service, and responsiveness have led to a successful engagement thus far.

David Frazier

Job well done. Easy to work with and services were completed very quickly. We will use them again.

J McMasters

Sigma Solve Inc. delivered easy-to-use builds with a smooth UI for admins and users. Sigma Solve Inc. led a communicative, punctual, and smooth process, ensuring good project management. The client also praised their commitment to understanding their needs.

Jarrad Howard-Gentry