Elevating personal Transportation with Scootaround

Home Success Stroies Elevating personal Transportation with Scootaround

Customer Background

Scootaround is a Sigma Solve client and one of the most prominent personal transportation solutions providers across North America and Europe that provides wheelchairs, scooters, and rollators at airports, seaports, and otherwise on rent and sale at over 2,500 locations.

Industry

Logistics & Supply Chain

Technology Stack

The Challenges

Scootaround approached Sigma Solve with the aim of developing its eCommerce stores for different purposes across locations in the US, Canada, and Europe. Since Scootaround products have different price tags across different locations, different fares across different locations, and product diversity, Sigma Solve recommended the multi-store functionality of nopCommerce development to build its digital presence to drive success.

  • Integrate orders with Hubspot CRM for improved Customer Service and user experience.
  • Inability to rent equipment on the website; internal processes hampered by ERP integration with Business One.
  • Previous platforms lacked the function to offer equipment renting services at USA airport locations.
  • Scootaround asked for functionality allowing the sale of the same products across domains and locations.
  • Scootaround wanted the same catalog across all eCommerce stores.
  • Sigma Solve was asked to provide a single login for user data from all the domains.
  • Our developer team needed to develop micro-stores within to run special marketing campaigns.
  • We were tasked with building a single database across multiple stores.

The Solutions

Sigma Solve developed a responsive and captivating user interface to offer exceptional user experiences utilizing NopCommerce custom design and navigation features. We devised prototypes using wireframes and mockups to redevelop Shootaround’s eCommerce solution.

  • Sigma Solve developed a world-class user interface and experience with nopCommerce custom design and navigation.
  • Integrated third-party APIs to attract more customers, utilizing a customized plugin for seamless API handling in nopCommerce.
  • Partnered with a 3rd party to offer financing options for Scootaround’s products, expanding the product’s reach to the target audience.
  • We created categories and subcategories for equipment with filters based on features to ease customer search.
  • A system was developed for users to create their accounts, track past rentals, manage preferences, and participate in a loyalty program.
  • A robust CMS is developed to ensure Scootaround can manage its content efficiently across its eCommerce stores.
  • Sigma Solve integrated a delivery management system for users to schedule and monitor equipment deliveries.
  • The checkout system was overhauled for users to replace, reorder, or edit billing addresses.
  • A secure online payment system was put in place to facilitate online payment rentals and sales through nopCommerce.

The Outcomes

Sigma Solve enhanced the user experience multifold with a new user interface. From order placing to order management and delivery scheduling – the entire workflow was systemized. Multi-store functionality was optimized to enable Scootaround to promote different prices for different locations with personalization. Reduced the number of complaints from users, improved the number of rental orders, and made store management super smooth.

Revenue increased by over 80% with rental, financing options, improved design, and navigation.

New site reaches the target audience better with improved availability and uptime.

Decreased customer churn and cancellations with a user-friendly website, resulting in increased revenue.

Marketing Automation workflows and notifications resulting in reorders.

Client Testimonial

quote

Working with Sigma Solve Inc., has been an absolute pleasure. They have provided outstanding service, and delivered an excellent product! I highly recommend them and look forward to working with them for my upcoming new versions.

Christine Kevorkian

Sigma Solve Inc. is the best web development company I have ever worked with. They are extremely responsive and, what is equally important, care very much about the quality of their work. Time and again, they have successfully completed productivity and profit enhancing projects for me. And unlike many companies, they seem to ENJOY the challenge of finding the best solution to a problem or technology upgrade. I highly recommend them for all of your web development needs.

Tim Stephen

We have been working with Sigma Solve for almost four years and they have been a fantastic partner. During my career I have worked with many internet and e-commerce companies and this company is fantastic. They are very intelligent, creative and efficient and they always deliver on time and within budget. They also are available at a moments notice when the Company is in need of anything. I would highly recommend them to anyone looking for a fantastic e-commerce agency and partner.

Michael Gavelek

Sigma Solve handled a highly customized project with professionalism and delivered a quality site. They were responsive to our needs at every stage of the process, from planning and design through testing and launching our e-commerce site.

Kirsten Lambert

Affordable, projects completed on time as promised, always! Friendly, excellent communication. They have the best Project Manager and technology strategist. I have been working with SigmaSolve on many projects and for many years, and they never fail me. I will continue to work with them on any complex e-Commerce projects.

Andy Narendra

Excellent web development company. My clients are very happy with the quality of work, low cost, communication and quality of service. Would recommend Sigma Solve to anyone looking for Web development, Mobile application development, eCommerce or custom software application development. They are also experts in database management, integration

Sandip Gohil

Sigma Solve has been a great partner to Wild Coffee Marketing and Wild Coffee Content. The dev for our new business is on time and on budget and so is the work we bring the Sigma Solve team in for for our other clients.

Salomon Wancier

SigmaSolve has done WHAT they said they would do, WHEN they said they would do it, and for the quoted and agreed upon PRICE they said they would do it for!

SigmaSolve has been very cooperative, very timely, and very professional while building my Site AND with much needed updates and changes since the Site went Live.

I don't know how to say this without it reading like a sales pitch, but if you need a web development company you can trust to build and maintain your site correctly, THE FIRST TIME, and for a very reasonable price - I HIGHLY RECOMMEND you contact SigmaSolve! ...I found myself wishing I had.

Larry Hillis

Cardwave used Sigma Solve to help us develop a new data recovery service website using the 3D cart platform. This required a lot of back end work being undertaken for a software and we did not have the resource or experience of 3D Cart in house.

Biren was extremely knowledgeable and patient as we did change the specs and requirements at certain points during the project. It was very much a learning process for us in setting up the site and he was always great at giving us solutions to our problems. He carried out the work efficiently and the turnaround was really quick when we asked him to do specific tasks. I would highly recommend Sigma Solve and would definitely use them again on future projects.

Paul Norbury

It's not easy to find dev talent help that can get the job done let a lone for a good price. Sigma did that and it was great. They got the job DONE! Communication isn't always perfect and there can be delays (they're managing multiple projects) but I'll take that with good people, competency, priced for value and seeing the job thru to the finish any day in dev work.

Jono Castleton

Sigma Solve is our go-to custom programming service. We email them with what we'd like to have programmed. They email back a realistic quote. We say "Do it". And they do the programming... And the programming WORKS.

Eben Brown

The City of Tacoma awarded Sigma Solve a few of the Shopping Websites redesign projects. Their team worked with our team throughout all of the phases of the project, that included design, creation, testing and implementation.

Mike Hammoud

Sigma Solve Inc. delivered exactly what was needed in a timely manner. The team worked hard, going above and beyond to meet the client's needs. Their strong sense of professionalism and top-notch customer service paved the way for a seamless and successful collaboration.

Christine Kevorkian

We used Sigma Solve to create our eCommerce website and to perform SEO on two websites. On the website, they delivered the finished product on time, and they have responded quickly every time that we decide to make changes to the site.

I have been very pleased with the SEO work. You could not find either one of my companies on a Google search. Now we pop up on the first page on a variety of searches using Google, Bing, or Yahoo. Oftentimes, we are the #1 or #2 non-advertising hit.

Russ Martin

While the engagement is ongoing, the first version's UI/UX design has received great feedback from the market. The team is accessible, which streamlines communication to support successful collaboration. Moreover, they are trustworthy, diligent, and creative.

Nikolas Tichy

Amazing support services! Great response time, and very thorough. I have worked with other internet service companies in the past, where communication and knowledge was extremely poor. Sigma Solve has been been an awesome company to work with!

Tori Swaim

Thanks to Sigma Solve's work, the measurable outcomes of the project far exceeded the expectations of the client. The deliverables were high quality, on time and on budget. The team was highly organized, responsive, and exhibited a professional demeanor throughout the project.

Earle Holder

Very skilled, easy, and technical business that seems to be available around the clock 24 x 7. They have a superior response time and provide good solutions for technical challenges. I highly recommend Sigma Solve for website and application development.

Arash K

I recently had the pleasure of working with Sigma Solve Corporation for the development of my DocuSign AI application, and I must say, the experience was nothing short of exceptional. From the get-go, it was evident that the team is incredibly well-versed in AI modeling, a skill set that is crucial for the intricate work my project required.

Philip Dyche

Very good experience with this company. Biren is both very communicative and helpful in his approach. His coding improved the look of our website ten fold.

Natasha Fowkes

Thanks to SigmaSolve's continuous efforts, the team has saved the company over $100,000,00 on web development costs. SigmaSolve's in-depth knowledge of web development, excellent service, and responsiveness have led to a successful engagement thus far.

David Frazier

Job well done. Easy to work with and services were completed very quickly. We will use them again.

J McMasters

Sigma Solve Inc. delivered easy-to-use builds with a smooth UI for admins and users. Sigma Solve Inc. led a communicative, punctual, and smooth process, ensuring good project management. The client also praised their commitment to understanding their needs.

Jarrad Howard-Gentry